The way she acts in every aspect in the process to get it done.

Jonathan helped and guided us at every step. He was there always to answer any questions we had. He also ensured all the information that we provided was verified .

Markita was excellent. First, she made herself available for a consultation and outlined how the process would go if we worked together. Everything happened exactly how she said it would. After I was preapproved, Markita sent me a personalized video highlighting my options and numbers. Two other lenders preapproved me but her presentation was so strong and well-put together, it made me want to work with her even more. No one else had that sort of presentation. At the time she wasn't licensed to write loans in West Virginia but said she would go through the necessary steps to get licensed and she did. She told me what information I would need and that's exactly what Beth Carney, her loan processor, asked for. Speaking of Beth, she was terrific as well. Markita made this an easy and smooth process. My Realtors were also very impressed with how the loan processing was handled and they also look forward to working with her again. I will recommend Markita, her team and Fairway to everyone I know.

Open communication, compassion, a great listener, able to give those who wouldn't have received help from a bank or credit union; very thorough in their step process, very professional in everything they do. I could relax knowing that they wouldn't screw me over or have any worry or concerns in the process.

Kind, very-extremely patient and knowledgable. All team members were ver courteous as well and knowledgable. Also the team was very respectful of all of my mom and I’s questions. It was a very lovely experience to work with everyone and I felt the process was speedy and we made it!!!! Thank you!!!!

Great communication, and she was very knowledgeable of the process. If there was a hurdle she knew what to do to fix it.

Made the tasks very understandable and easy to do

The efficiency and support

Fast, Responsive, Friendly!

Very knowledgeable and professional

Throughout the process every step of the way was explained clearly, communication was great, Lucas did all the work and made it as easy as possible on my wife and I.

Manuel is great

John is very informative & easy to work with. He kept us informed each step of the way to closing.

Videos and quick communication from Scott was great.

Robin was phenomenal!

Wonderful communication and lovely to work with.

Joey is always personable. He is quick to respond. Answers all the questions I have thoroughly. He always lets me know if I ever need help that he is just a phone call away.

Everything from start to finish.

Absolutely thrilled with the service provided by Melanie, our mortgage agent! She went above and beyond, exploring every avenue to secure our mortgage approval. Her dedication, expertise, and responsiveness made what could have been a stressful process feel seamless. Melanie was always available to answer our questions and provided clear, helpful guidance every step of the way. We are incredibly grateful for her hard work and highly recommend her to anyone needing mortgage assistance. Truly a five-star experience!

Korey is awesome with fielding questions and providing really in-depth answers. She walked us through various scenarios so we could decide what worked best for us. When the solar panel lien almost held up the process, she jumped on it with solutions and we were able to find a solution. I absolutely love Korey and feel very grateful to have her in our corner for these big financial decisions!

Excellent guidance and explanations regarding the process.

Buying a house is very complicated. Your team helped break down the process. It was quite digestible

The personal help and instructions all through the process.

Quick response and always happy to answer my dumb questions

Very direct and clear communication

Michael was very accessible! Answered all our questions promptly. He was also very nice!

good person to work with

Very straightforward and always willing to answer questions

Michelle and team provided terrific guidance through this process. Communication was clear and effective and while majority of my questions were answered proactively before I even asked them, when I did have a question the team was quick to respond. I was also incredibly impressed with the speed at which the team works. We had a tight timeline to close and the team worked diligently to move things along, making sure that I was prepared for next steps requiring my action as well. I felt confident as a first time home buyer with Michelle and her team there to support me!

Jeff saved the sale

Chad Bradford made this whole experience GREAT if it wasn’t for him I don’t believe I would have been able to close in time for my wedding and he made it all possible! Chad Bradford will always have my respect as he is a man of his word and I will always refer anyone in need of loan services to Chad Bradford, thank you again so much Chad!

Bob. He created a loan that served my needs.

Great communication, ease of the process, and quick.

Amazing customer service - Danielle Tull was incredible. I wish I could work with her on more projects! Applying for my loan and closing was a breeze with all of her help.

Great communication, very helpful, professional.

Excellent customer service. Appreciate her patience and her willingness to help me understand how the process works!

Reliable and quick service. Also very down to earth conversation.

This process would not have been possible without Erika’s knowledge and assistance. Her patience and communication throughout the entire process was a blessing that our entire household will be grateful for.

Tony made sure that everything that he needed was requested and his communication is suburb